Frequently Asked Questions

Log in to your account, navigate to the Orders page, find the order that you’d like to change or cancel and click the “Request cancellation” or “Request order change” button. We will contact you for the details of this request. If you did not create an account prior to placing your order, please contact our Billing Department at [email protected].

*All changes must occur one business day in advance to allow for processing.

Please note all changes to your order must occur at least one business day in advance to allow for processing, as terms and conditions apply. There is an additional charge for keeping the container longer than designated in your order. To request a change to your order, please email [email protected] with your order number and the details of your request.

The contractor highly recommends that the customer protect any surface where the roll-off is going to be placed with a 4’ x 8’ sheet of plywood. Customer affirms that any right-of-way provided by customer (disclosed in delivery questions) for the roll-off container is sufficient to bear the weight of all contractors’ equipment and vehicles required to perform the contracted service. The customer assumes all liabilities for damages to private driving surfaces, pavement or road surfaces and entire container placement site. The contractor shall not be responsible for any damages to any private driving surface, pavement or accompanying subsurface of any route associated to perform the service that was contracted.

Please check with your local municipality. Permits may be required.

Please refer to the container dimensions listed below. It is recommended to provide space to accommodate double the amount of the width and height of the container to assure adequate height and space clearance.

Aerosol cans, animals, antifreeze, appliances, asbestos, barrels, batteries, chemical products, computers, contaminated oils (mixed with solvents, gasoline, etc.), dirt, fluorescent tubes, food waste, fuel/oil contaminated soil, hazardous waste, herbicides & pesticides, industrial waste, lead paint chips, liquids (all), lubricating/hydraulic oil, medical waste, microwaves, monitors, motor oil, oil filters, other flammable liquids, paint (completely dried latex paint cans are acceptable), propane tanks, radioactive material, railroad ties, solvents, televisions, tires, transmission oil. Material must be level at the top of the container; nothing can be sticking out of the top. Additional requirements may apply based upon locality. Liability for appropriate waste remains with the customer as agreed to in the terms and conditions.

Please review container sizes for assistance in confirming the best-sized container to fit your needs

When ordering online you will see available dates displayed on the calendar.

You can order online 24 hours a day.

Please note trip charges will incur a supplementary cost of $200 per visit from the initial quote.

It is not necessary to have someone onsite for delivery or removal of the container. However, please be as specific as possible when answering the delivery questions, as the driver will use their best judgment and place the container in the safest accessible area when delivering the container. If an onsite contact is not available for delivery, you will be responsible for all charges involved with relocation of the dumpster should it be necessary. For removal; customer agrees to provide unobstructed access to the equipment on the scheduled pick-up day; if equipment is inaccessible customer is subject to additional pick-up charges, as terms and conditions apply.

Yes, if your tonnage goes over the included tons quoted in your order you will be charged additional costs.

Once an order has been placed, we will preauthorize the credit card that was provided at checkout. The transaction will be completed 1-4 business days after the bin has been removed from the site.